Shipping policy

**Shipping Policy**

Thank you for shopping with Frequency Market.

**1. Order Processing Time**
All orders are processed within 1–2 business days after confirmation. Orders are not shipped on Sundays or public holidays.

**2. Shipping Charges**
Shipping charges are calculated at checkout and will be clearly displayed before placing the order.
Any additional charges (if applicable) will be shown transparently during checkout.

**3. Cash on Delivery (COD)**
We offer Cash on Delivery (COD) service.
A small COD handling fee may be applied and will be shown at checkout before order confirmation.

**4. Delivery Time**
Estimated delivery time is 3–7 business days depending on your location.
Delays may occur due to courier issues, weather conditions, or unforeseen circumstances.

**5. Order Tracking**
Once your order is shipped, tracking details will be shared via SMS/WhatsApp/email (if available).

**6. Delivery Issues**
Please ensure your address and phone number are correct.
If delivery fails due to incorrect details or unavailability, we are not responsible for delays or cancellation.

**7. Refused Orders (Important)**
If a customer refuses to accept a COD order after it has been shipped, we reserve the right to block future orders from that customer.

**8. Damaged or Incorrect Delivery**
If you receive a damaged or wrong product, contact us within 24 hours with proof (photo/video) for resolution.

**9. Contact Us**
For any shipping-related questions, contact us at:
[012frequencymarket@gmail.com]

By placing an order, you agree to this Shipping Policy.